Greater Western Water (GWW) customers are being encouraged to attend a customer care day if they need help with their water bill
GWW said it understood some customers have experienced delays and challenges with their bills recently due to technical issues with its billing system, and as a result, call wait times have been high.
GWW said the customer care days aim to resolve customers’ questions face-to-face, so it’s easier for them to get the answers they need.
GWW customer experience general manager Rohan Charrett said the in-person teams will work with customers to resolve enquiries on the day.
“We understand some customers prefer speaking with us in person, rather than over the phone or online. Bring your bill along and we’ll work through it together,” he said.
“If we can’t resolve your query on the day, we’ll make sure you leave with a clear understanding of the next steps and we’ll follow up with you.”
A session will be held at the Lederberg Library in Bacchus Marsh on Monday, April 14, from 10am-4pm, and Melton South Community Centre on Wednesday, April 16, from 10.30am-4.30pm.
GWW will also have translation services available over the phone to make sure language is never a barrier.
To guarantee a dedicated time with a consultant, GWW recommends booking an appointment online.
Details: gww.com.au/customer-care
