We can do better: V/Line

V/Line has committed to improving performance on the Ballarat line after recent data showed punctuality and reliability at their lowest since November.

Recent figures show 82.1 per cent of services arrived at their destination on time last month, which was slightly down on January (83.5), December (83.9) and November (86.3).

V/Line chief executive James Pinder said a higher-than-normal number of train faults contributed to the delays.

“We know that punctuality of services on the Ballarat line isn’t good enough and we’re working on what we can do better,” Mr Pinder said.

“V/Line has a plan in place to lift performance but we know more needs to be done to ensure we’re delivering a service our passengers deserve.”

He said delays to Ballarat line services could also be contributed to the additional time trains were required to stop at stations to allow passengers to board and depart services.

For reliability, 94.9 per cent of services were delivered for the month. An emergency services incident at Melton resulted in several services being replaced by coaches in the afternoon peak.

Mr Pinder said V/Line crews worked across the Labour Day long-weekend to complete $2.7 million in upgrades and improvements along the Ballarat line.

Information: www.ptv.vic.gov.au/performance