The state government is implementing a new ban on high pressure sales tactics, such as door-to-door sales or cold-calling.
These bans were legislated under the Energy Legislation Amendment (Energy Fairness) Act 2021 and build on the existing door-to-door sales bans for solar businesses under the Solar Homes Program, which came into effect from 1 September.
Prohibiting unsolicited door-to-door sales and cold-calling by energy retailers will protect vulnerable consumers from harmful and high-pressure sales practices.
The legislation also bans ‘win back’ and ‘save’ offers, which will incentivise retailers to provide their best offer upfront and reduce underlying energy costs for all Victorians.
There are also new criminal penalties of $1 million for retailers who wrongfully disconnect customers knowingly or recklessly or disconnect households in a way that endangers customers on life support equipment.
