Services on the Ballarat line have exceeded the 96 per cent reliability target each month for the past year.
Latest performance figures show
96.8 per cent of Ballarat line services were delivered in September and 86.2 per cent of services arrived at their destination on time.
V/Line operations chief Carol-Anne Nelson said on-time performance on the Ballarat line was consistent with August.
“We recognise there is still room for improvement and we have a performance plan in place to make that happen,” Ms Nelson said.
She said the main reasons for delays on the Ballarat line last month were dwell times at stations and a higher-than-normal number of ill passengers, causing service interruptions.
“We acknowledge delays to services are frustrating for people but the safety and welfare of our passengers is the main priority,” Ms Nelson said.
“This is something our staff take very seriously and will not compromise on.
Network-wide punctuality increased to 87.1 per cent – the highest result since October last year.
“We are working hard behind the scenes and are pleased to see things heading in the right direction as a result,” she said.
As part of the new timetable introduced on August 27, an extra 151 services were added to the V/Line network. This included 18 extra weekly services on the Ballarat line to meet demand and give passengers more choice.
Details: www.ptv.vic.gov.au
