Greater Western Water [GWW] is updating its billing systems towards improving the experience of its customers.
The changes will include redesigning bills to be easier to read and understand, building a new-look online account to make it easier to pay bills and manage accounts and rethinking how often customers receive a bill to help manage their money.
GWW is proposing to read all residential customer meters quarterly (four times per year) so that every household in the service region receives a quarterly bill.
For a lot of customers, a change from tri-annual billing (three bills per year) to quarterly billing (four bills per year), will mean smaller bills more often.
For customers already receiving a quarterly bill, there would be no change to the current billing cycle or payment period.
GWW is inviting feedback, including from users in Melton and Moorabool, on the proposed changes including how they might impact customers.
Feedback can be provided via a short online survey closing at noon on Monday, January 23.
All feedback will be reviewed and considered before a formal submission is made to the Essential Services Commission.
Details: yoursay.gww.com.au/redesigning-your-billing-experience
