Cat Napping puts customers at the centre of its business. From the very first phone call or email, customers are reassured that they have chosen the right cattery for their precious pets.
Ebony Centazzo said the business was founded a year ago to fill a need for “clean, trustworthy and transparent catteries in Melbourne“.
“People need to feel relaxed and reassured when on holidays that their fur baby is in great hands whilst they are away. Our priority is the cats in our care and giving their owners peace of mind their cats are safe and happy,“ Ms Centazzo said.
Going above and beyond to offer great customer service, the Cat Napping team send photos / video updates on day 2 of a furry guest’s stay and then every few days after or as requested to put the owner’s mind at ease.
“Being passionate cat owners ourselves, we know what an important part they play in people’s lives. They are family and sometimes children to those that don’t have any human children. They all get loved like our own and yes we may spoil them a little too much, but it is all part of the service. “
When owners drop their cat off, the Cat Napping carers ask numerous questions about the cat and also take an interest in the owners and where they are off to for their holiday.
And once a cat is on its way home, the team send out cute little thank you gifts for each guest as a token of appreciation for using Cat Napping Melton.
